Shipping, Returns & Refund Policy (Parfums Escobar)

okEffective Date: [01-04-2026]
Website: https://parfumsescobar.com/

At Parfums Escobar, we strive to ensure your satisfaction with every purchase. If you are not fully satisfied, you may request a return under the conditions below.

1. Shipping Information

Delivery Areas

We currently deliver across the United Arab Emirates. International shipping may be available upon request.

Processing Time

• Orders are processed within  2 to 14 days after confirmation
• Orders placed on weekends or public holidays will be processed on the next business day

Delivery Time

• International deliveries:  2 to 14 days
• Delivery timelines may vary depending on location and courier services

Shipping Fees

• Shipping charges are calculated at checkout
• Free delivery may be offered on selected orders or promotions

Order Tracking

Once your order is shipped, you will receive tracking details via email or SMS.

2. Delivery Policy

• Customers must provide accurate shipping details
• We are not responsible for delays due to incorrect addresses or unavailable recipients
• If delivery fails, re-delivery charges may apply

3. Return Eligibility

• Returns are accepted within 7 days of receiving your order
• Products must be:
  
  • Unused and unopened
  • In original packaging with seal intact
  • In the same condition as delivered
• Proof of purchase (order confirmation or invoice) is required

4. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used perfumes
• Products with broken seals
• Gift cards or promotional items

5. Return Process

To initiate a return:

1. Contact us at info@parfumsescobar.com or +971 52 754 43 43
2. Provide:
   
   • Order number
   • Reason for return
   • Photos (if item is damaged/incorrect)
3. Once approved, you will receive return instructions

6. Refund Policy

• Refunds will be processed after inspection of the returned item
• Refunds will be issued to the original payment method
• Processing time: 5–10 business days (depending on bank processing)
• Shipping charges are non-refundable, unless the return is due to:
  
  • Wrong item sent
  • Damaged or defective product

7. Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty
• We recommend using a trackable shipping service
• Parfums Escobar is not responsible for lost return shipments

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged or incorrect:

• Notify us within 48 hours of delivery
• Share clear photos of the product and packaging

We will offer:

• Replacement, or
• Full refund (including shipping, if applicable)

9. Important Notes

• Returns that do not meet the above conditions may be rejected
• We reserve the right to refuse returns that show signs of use or damage not caused during delivery

10. Contact Us

info@parfumsescobar.com
+971 52 754 43 43