{"id":4989,"date":"2026-04-07T12:35:18","date_gmt":"2026-04-07T12:35:18","guid":{"rendered":"https:\/\/parfumsescobar.com\/expedition-et-retours\/"},"modified":"2026-05-07T08:18:12","modified_gmt":"2026-05-07T08:18:12","slug":"expedition-et-retours","status":"publish","type":"page","link":"https:\/\/parfumsescobar.com\/fr\/expedition-et-retours\/","title":{"rendered":"Exp\u00e9dition et retours"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4989\" class=\"elementor elementor-4989 elementor-3521\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-348034f1 e-flex e-con-boxed e-con e-parent\" data-id=\"348034f1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<h1 data-interaction-id=\"f180a6e\" class=\"e-f180a6e-1fa2384 e-heading-base\" data-e-type=\"widget\" data-id=\"f180a6e\">Politique d\u2019exp\u00e9dition, de retour et de remboursement (Parfums Escobar)<\/h1>\n\t\t\t\t<div class=\"elementor-element elementor-element-14a21bb2 elementor-widget elementor-widget-text-editor\" data-id=\"14a21bb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"164\" data-end=\"240\"><strong data-start=\"164\" data-end=\"183\">Date d\u2019entr\u00e9e en vigueur :<\/strong> [01\/04\/2026]<br data-start=\"197\" data-end=\"200\"><strong data-start=\"200\" data-end=\"212\">Site web :<\/strong> <a href=\"https:\/\/parfumsescobar.com\/fr\/\" target=\"_new\" rel=\"noopener\" data-start=\"213\" data-end=\"240\">https:\/\/parfumsescobar.com\/<\/a><\/p><p data-start=\"242\" data-end=\"409\">Chez <strong data-start=\"245\" data-end=\"264\">Parfums Escobar<\/strong>, nous nous effor\u00e7ons de garantir votre satisfaction \u00e0 chaque achat. Si vous n\u2019\u00eates pas enti\u00e8rement satisfait, vous pouvez demander un retour selon les conditions ci-dessous. <\/p><h2 data-section-id=\"16caq84\" data-start=\"477\" data-end=\"503\">1. Informations d\u2019exp\u00e9dition<\/h2><h3 data-section-id=\"129mqwu\" data-start=\"505\" data-end=\"523\">Zones de livraison<\/h3><p data-start=\"524\" data-end=\"631\">Nous livrons actuellement dans l\u2019ensemble des \u00c9mirats arabes unis. L\u2019exp\u00e9dition internationale peut \u00eatre disponible sur demande. <\/p><h3 data-section-id=\"1qab0uw\" data-start=\"633\" data-end=\"652\">D\u00e9lai de traitement<\/h3><ul data-start=\"653\" data-end=\"817\"><li data-section-id=\"rk6a72\" data-start=\"653\" data-end=\"725\">Les commandes sont trait\u00e9es dans un d\u00e9lai de <strong data-start=\"683\" data-end=\"704\"> 2 \u00e0 14 jours<\/strong> apr\u00e8s confirmation<\/li><li data-section-id=\"1pm9pv0\" data-start=\"726\" data-end=\"817\">Les commandes pass\u00e9es le week-end ou les jours f\u00e9ri\u00e9s seront trait\u00e9es le jour ouvrable suivant<\/li><\/ul><h3 data-section-id=\"e2g4b3\" data-start=\"819\" data-end=\"836\">D\u00e9lai de livraison<\/h3><ul data-start=\"837\" data-end=\"953\"><li data-section-id=\"19mudtt\" data-start=\"837\" data-end=\"878\">Livraisons internationales : <strong data-start=\"855\" data-end=\"876\"> 2 \u00e0 14 jours<\/strong><\/li><li data-section-id=\"1m6bxhj\" data-start=\"879\" data-end=\"953\">Les d\u00e9lais de livraison peuvent varier en fonction de la destination et des services de messagerie<\/li><\/ul><h3 data-section-id=\"13bhdq9\" data-start=\"955\" data-end=\"972\">Frais d\u2019exp\u00e9dition<\/h3><ul data-start=\"973\" data-end=\"1086\"><li data-section-id=\"1f04y2g\" data-start=\"973\" data-end=\"1020\">Les frais d\u2019exp\u00e9dition sont calcul\u00e9s lors du paiement<\/li><li data-section-id=\"o7fuo3\" data-start=\"1021\" data-end=\"1086\">La livraison gratuite peut \u00eatre offerte sur certaines commandes ou promotions<\/li><\/ul><h3 data-section-id=\"3ixmuf\" data-start=\"1088\" data-end=\"1106\">Suivi de commande<\/h3><p data-start=\"1107\" data-end=\"1186\">Une fois votre commande exp\u00e9di\u00e9e, vous recevrez les d\u00e9tails du suivi par e-mail ou par SMS.<\/p><h2 data-section-id=\"1ijknph\" data-start=\"1193\" data-end=\"1214\">2. Politique de livraison<\/h2><ul data-start=\"1216\" data-end=\"1412\"><li data-section-id=\"19uroz9\" data-start=\"1216\" data-end=\"1268\">Les clients doivent fournir des informations d\u2019exp\u00e9dition pr\u00e9cises<\/li><li data-section-id=\"1fm0541\" data-start=\"1269\" data-end=\"1359\">Nous ne sommes pas responsables des retards dus \u00e0 des adresses incorrectes ou \u00e0 l\u2019absence des destinataires<\/li><li data-section-id=\"9e8d8o\" data-start=\"1360\" data-end=\"1412\">En cas d\u2019\u00e9chec de la livraison, des frais de nouvelle livraison peuvent s\u2019appliquer<\/li><\/ul><h2 data-section-id=\"1r830il\" data-start=\"416\" data-end=\"440\">3. \u00c9ligibilit\u00e9 au retour<\/h2><ul data-start=\"442\" data-end=\"707\"><li data-section-id=\"1i5e69v\" data-start=\"442\" data-end=\"508\">Les retours sont accept\u00e9s dans un d\u00e9lai de <strong data-start=\"472\" data-end=\"506\">7 jours suivant la r\u00e9ception de votre commande<\/strong><\/li><li data-section-id=\"qaa75c\" data-start=\"509\" data-end=\"640\">Les produits doivent \u00eatre :<br><ul data-start=\"531\" data-end=\"640\"><li data-section-id=\"r5d1pt\" data-start=\"531\" data-end=\"554\">Inutilis\u00e9s et non ouverts<\/li><li data-section-id=\"1tqn5w5\" data-start=\"557\" data-end=\"599\">Dans leur emballage d\u2019origine avec le sceau intact<\/li><li data-section-id=\"1e3lmzt\" data-start=\"602\" data-end=\"640\">Dans le m\u00eame \u00e9tat qu\u2019\u00e0 la livraison<\/li><\/ul><\/li><li data-section-id=\"1ns188h\" data-start=\"642\" data-end=\"707\">Une preuve d\u2019achat (confirmation de commande ou facture) est requise<\/li><\/ul><h2 data-section-id=\"b4tm71\" data-start=\"714\" data-end=\"740\">4. Articles non retournables<\/h2><p data-start=\"742\" data-end=\"813\">Pour des raisons d\u2019hygi\u00e8ne et de s\u00e9curit\u00e9, les articles suivants ne peuvent pas \u00eatre retourn\u00e9s :<\/p><ul data-start=\"815\" data-end=\"909\"><li data-section-id=\"1lb64dk\" data-start=\"815\" data-end=\"842\">Parfums ouverts ou utilis\u00e9s<\/li><li data-section-id=\"m3byo5\" data-start=\"843\" data-end=\"873\">Produits dont le sceau est bris\u00e9<\/li><li data-section-id=\"5vqlti\" data-start=\"874\" data-end=\"909\">Cartes-cadeaux ou articles promotionnels<\/li><\/ul><h2 data-section-id=\"ujykqh\" data-start=\"916\" data-end=\"936\">5. Processus de retour<\/h2><p data-start=\"938\" data-end=\"959\">Pour initier un retour :<\/p><ol data-start=\"961\" data-end=\"1194\"><li data-section-id=\"1s50hho\" data-start=\"961\" data-end=\"1034\">Contactez-nous \u00e0 l\u2019adresse <strong data-start=\"981\" data-end=\"1008\"><a rel=\"noopener\" data-start=\"983\" data-end=\"1006\">info@parfumsescobar.com<\/a><\/strong> ou au +971 52 754 43 43<\/li><li data-section-id=\"o95xew\" data-start=\"1035\" data-end=\"1136\">Fournissez :<br><ul data-start=\"1050\" data-end=\"1136\"><li data-section-id=\"1jmsjc5\" data-start=\"1050\" data-end=\"1066\">Num\u00e9ro de commande<\/li><li data-section-id=\"cpnfb1\" data-start=\"1070\" data-end=\"1091\">Motif du retour<\/li><li data-section-id=\"1h7t8un\" data-start=\"1095\" data-end=\"1136\">Photos (si l\u2019article est endommag\u00e9 ou incorrect)<\/li><\/ul><\/li><li data-section-id=\"6zf6i7\" data-start=\"1138\" data-end=\"1194\">Une fois approuv\u00e9, vous recevrez les instructions de retour<\/li><\/ol><h2 data-section-id=\"2l841\" data-start=\"1201\" data-end=\"1220\">6. Politique de remboursement<\/h2><ul data-start=\"1222\" data-end=\"1558\"><li data-section-id=\"389i42\" data-start=\"1222\" data-end=\"1293\">Les remboursements seront trait\u00e9s <strong data-start=\"1250\" data-end=\"1291\">apr\u00e8s inspection de l\u2019article retourn\u00e9<\/strong><\/li><li data-section-id=\"xuufn3\" data-start=\"1294\" data-end=\"1355\">Les remboursements seront effectu\u00e9s selon le <strong data-start=\"1326\" data-end=\"1353\">mode de paiement original<\/strong><\/li><li data-section-id=\"t13pv5\" data-start=\"1356\" data-end=\"1428\">D\u00e9lai de traitement : <strong data-start=\"1375\" data-end=\"1397\">5 \u00e0 10 jours ouvrables<\/strong> (selon les d\u00e9lais bancaires)<\/li><li data-section-id=\"1b4c0bx\" data-start=\"1430\" data-end=\"1558\">Les frais d\u2019exp\u00e9dition sont <strong data-start=\"1453\" data-end=\"1471\">non remboursables<\/strong>, sauf si le retour est d\u00fb \u00e0 :<br><ul data-start=\"1504\" data-end=\"1558\"><li data-section-id=\"1qd5w1e\" data-start=\"1504\" data-end=\"1523\">Envoi d\u2019un article incorrect<\/li><li data-section-id=\"qiv8ri\" data-start=\"1526\" data-end=\"1558\">Produit endommag\u00e9 ou d\u00e9fectueux<\/li><\/ul><\/li><\/ul><div> <\/div><h2 data-section-id=\"1nycah2\" data-start=\"1565\" data-end=\"1586\">7. Exp\u00e9dition du retour<\/h2><ul data-start=\"1588\" data-end=\"1790\"><li data-section-id=\"ol3yf5\" data-start=\"1588\" data-end=\"1669\">Les clients sont responsables des frais d\u2019exp\u00e9dition de retour, sauf si l\u2019article est d\u00e9fectueux<\/li><li data-section-id=\"1hdqqgz\" data-start=\"1670\" data-end=\"1725\">Nous recommandons d\u2019utiliser un <strong data-start=\"1693\" data-end=\"1723\">service d\u2019exp\u00e9dition avec suivi<\/strong><\/li><li data-section-id=\"174yhxs\" data-start=\"1726\" data-end=\"1790\">Parfums Escobar n\u2019est pas responsable de la perte des envois de retour<\/li><\/ul><h2 data-section-id=\"jyi54v\" data-start=\"1797\" data-end=\"1841\">8. Articles endommag\u00e9s, d\u00e9fectueux ou incorrects<\/h2><p data-start=\"1843\" data-end=\"1886\">Si votre commande arrive endommag\u00e9e ou incorrecte :<\/p><ul data-start=\"1888\" data-end=\"1985\"><li data-section-id=\"18jcxr6\" data-start=\"1888\" data-end=\"1933\">Informez-nous dans les <strong data-start=\"1907\" data-end=\"1931\">48 heures suivant la livraison<\/strong><\/li><li data-section-id=\"7awioc\" data-start=\"1934\" data-end=\"1985\">Partagez des photos claires du produit et de l\u2019emballage<\/li><\/ul><p data-start=\"1987\" data-end=\"2001\">Nous proposerons :<\/p><ul data-start=\"2002\" data-end=\"2073\"><li data-section-id=\"7rvwvb\" data-start=\"2002\" data-end=\"2021\">Un remplacement, ou<\/li><li data-section-id=\"16ap45t\" data-start=\"2022\" data-end=\"2073\">Un remboursement complet (y compris les frais d\u2019exp\u00e9dition, le cas \u00e9ch\u00e9ant)<\/li><\/ul><h2 data-section-id=\"i6uzmh\" data-start=\"2080\" data-end=\"2101\">9. Remarques importantes<\/h2><ul data-start=\"2103\" data-end=\"2271\"><li data-section-id=\"1upsuh1\" data-start=\"2103\" data-end=\"2168\">Les retours ne respectant pas les conditions ci-dessus peuvent \u00eatre refus\u00e9s<\/li><li data-section-id=\"1ki68h6\" data-start=\"2169\" data-end=\"2271\">Nous nous r\u00e9servons le droit de refuser les retours pr\u00e9sentant des signes d\u2019utilisation ou des dommages non caus\u00e9s lors de la livraison<\/li><\/ul><div> <\/div><h2 data-section-id=\"1cga21h\" data-start=\"2278\" data-end=\"2294\">10. Contactez-nous<\/h2><p data-start=\"2296\" data-end=\"2351\"><strong data-start=\"2299\" data-end=\"2326\"><a rel=\"noopener\" data-start=\"2301\" data-end=\"2324\">info@parfumsescobar.com<\/a><\/strong><br data-start=\"2326\" data-end=\"2329\">+971 52 754 43 43<\/p><p data-start=\"2358\" data-end=\"2381\"> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Politique d\u2019exp\u00e9dition, de retour et de remboursement (Parfums Escobar) Date d\u2019entr\u00e9e en vigueur : [01\/04\/2026]Site web : https:\/\/parfumsescobar.com\/ Chez Parfums Escobar, nous nous effor\u00e7ons de garantir votre satisfaction \u00e0 chaque achat. Si vous n\u2019\u00eates pas enti\u00e8rement satisfait, vous pouvez demander un retour selon les conditions ci-dessous. 1. Informations d\u2019exp\u00e9dition Zones de livraison Nous livrons actuellement [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_angie_page":false,"footnotes":""},"class_list":["post-4989","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/parfumsescobar.com\/fr\/wp-json\/wp\/v2\/pages\/4989","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/parfumsescobar.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/parfumsescobar.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/parfumsescobar.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/parfumsescobar.com\/fr\/wp-json\/wp\/v2\/comments?post=4989"}],"version-history":[{"count":1,"href":"https:\/\/parfumsescobar.com\/fr\/wp-json\/wp\/v2\/pages\/4989\/revisions"}],"predecessor-version":[{"id":4990,"href":"https:\/\/parfumsescobar.com\/fr\/wp-json\/wp\/v2\/pages\/4989\/revisions\/4990"}],"wp:attachment":[{"href":"https:\/\/parfumsescobar.com\/fr\/wp-json\/wp\/v2\/media?parent=4989"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}